Making communication reliable and speedy is the most appropriate way to bridges the gap between you and your customer. Its annoying when you ask for help and call to concerned authority, and they do not listen or even respond to your call. Muhammad Javed Anwar, the Pakitan Railway Cheif Executive Officer, is all set to serve customer inquiries via their new call center. This call center will be highly equipped and modernly structured to facilitate passengers and to respond their requests in the best possible way.
In the recent year, back in October Pakistan railway has come up with online ticketing service too to facilitates its user and still they are working on improving this to the higher level.
Inauguration of the new call center was decided in the meeting that was recently held on Tuesday in PR headquarters. In This session, Mr. Javed Anwar highlighted the necessity of fully equipped call center (it will replace the current 117 Railway Inquiry service) to provide quality time to time service to all the passengers. Moreover, it is worth mentioning that the Pakistan Railways also introduced the system of electronic-ticketing back in October 2016 so that passengers can easily book their tickets online.
During the meeting, he said that
Services of multi-national companies will have to be hired to setup latest call centers.